Our Commitment to Quality and Customer Satisfaction

Firstly, at THC Carts Online, we focus on delivering top-quality products and outstanding customer service. We back our products with a 10-day money-back guarantee. In addition, since our products are controlled substances in many countries, we follow specific refund guidelines. Our goal is to ensure a fair and clear refund process for all customers.

Guidelines for Refund Eligibility

You can request a refund in these cases:

• Cancellation: Cancel your order within 3 hours of payment. After 3 hours or once sent to the Shipping Department, refunds are unavailable.
• Non-Reception: If your order hasn’t arrived within 15 days of payment, you may request a refund. We don’t offer refunds if:
  • You changed your address after ordering.
  • You provided the wrong address.
  • The package arrived, but no one was available to receive it.
  • Someone else claimed the package at the correct address.

Refunds for Ineffective Products

In addition, if the products you received are ineffective, you can apply for a refund under these conditions. Please provide:

• A clear picture of the lab test results.
• Photos of the products.
• Pictures of the packaging (envelope, box, etc.).
• Your order number.
• Proof of payment (electronic or physical receipt).

In conclusion, some refunds may take up to 30 business days, depending on your bank’s policies. We work quickly to resolve all issues and ensure full transparency throughout the refund process. Be rest assured that you are always safe and protected while deling with us.